HELP
Frequently asked questions
Find practical answers about shopping with Collectible Wiz, including accounts, orders, payment, delivery, returns and support.
Collectible Wiz is an online store for collectors and fans looking for figures, vinyl collectibles, trading cards, model kits, statues and display-worthy finds. Our goal is to make browsing clearer by helping you move from a broad interest to the category, format or fandom that best fits your collection.
You can reach our customer support team through the Collectible Wiz contact page. Include your order number where relevant so we can help with delivery, returns, product questions or account support as efficiently as possible.
We aim to give clear, practical help rather than generic answers.
We offer a 365-day return policy for eligible products. Items should be returned in their original condition with proof of purchase. For full details, review our delivery and returns guidance before sending anything back.
You can create an account through the Your Account area of the website. An account can make checkout faster, keep your details easier to manage, and help you review order information when you return to the store.
If reviews are enabled on the product page, scroll to the Customer Reviews section and follow the prompts to share your feedback. Useful reviews help other collectors understand display fit, condition expectations and buying confidence.
Orders are placed directly through the Collectible Wiz website. Add the items you want to your cart, review the order details at checkout, and complete payment online so your order can move into processing.
Available payment methods are shown at checkout and may include major credit cards, Zip and PayPal. Choose the payment option that suits you and confirm the final order total before completing checkout.
If your order has not yet been dispatched, contact us as soon as possible through the contact page. We will confirm what can be changed based on the order status.
Depending on the products ordered and the delivery service selected, we may use postal or courier partners to get your order to you.
Once your order has shipped, we will send a dispatch confirmation email with tracking details where available. If you need help after checking that email, please contact us.
We use a mix of delivery partners depending on destination, parcel size and service selected. Current delivery details are provided during checkout and in your dispatch confirmation.
Once your order has been dispatched, please allow the estimated delivery time for the shipping method selected. If the order has not arrived within that window, contact us with your order number and we will help investigate with the delivery partner.
Any question?
Need help with an order, return, delivery question or product detail? Use the contact details below or visit our contact page and we will help you find the clearest next step.
Phone
Office
Unit 49 / No. 4 Wicks Street, BAYSWATER WA 6053, Australia.
